- PRICING AND PAYMENT
Prices quoted for the safari/tour generally include airport transfers, bed & breakfast in Nairobi/Arusha & Kigali. Full board accommodation is included on safari/tour but does not include drinks or anything not clearly mentioned in the booking confirmation letter. Children under 12 years of age pay 50% of adult rate.
Prices quoted generally exclude flights not clearly mentioned and international flights, visas, laundry or any items of personal nature.
All safaris/tours must be paid for before any services are rendered and all payments should be wired to our EQUITY BANK ACCOUNT IN KENYA, details to be provided in the invoice. No payments should be made to an individual account name.
All quotes are based on U.S Dollars only, we shall provide different rates if payment is to be made in other currencies depending with the current exchange rate of dollars in the market.
All bank charges are to be paid by sender/client.
- BOOKING AND RESERVATIONS
A non- refundable deposit of 50% which is of the total tour cost is required to confirm for booking, tour deposit is immediately used to obtain lodging and tour services at the best rates possible therefore the deposit is non-refundable. We highly recommend for travel insurance. The balance is to be cleared (2) two weeks before commencing of the tour.
- TRANSPORT AND SAFARI ORIENTATION
Transfers excursions and tours shall be in our vehicles which include land cruisers, mini buses and saloon cars.
All the tours in Kenya and Tanzania shall be in land cruisers, for Rwanda we shall provide land cruiser, Prado or 4 wheel vans. The mode of transport in Rwanda will be communicated in advance.
Unless the safari is private, clients will share vehicles with others and we guarantee window seats on all our tours, clients will share facilities with others, therefore we advise clients to be amiable and enjoy being with others. Be prepared to encounter customs and habits which may be different from yours and form part of the adventure.
We strictly follow park rules and regulations and do not allow our staff/drivers to go against park rules or interfere with the normal flow of nature. We encourage our clients to take as many pictures as possible and to respect nature at all times.
- RESPONSIBILITY AND LIABILITY
All bookings are accepted an the specific condition that Sweet Africa Safaris Limited acts only as the booking agent for the tour member in making arrangement for hotel, sightseeing lodges or any other service in connection with the itinerary. S.A.S will try to make every effort and care to make such arrangements successful. However S.A.S accepts no responsibility for damage or delay due to sickness, labor disputes, quarantine, and government restrains weather or any cause beyond our personal control. We reserve the right to change the itinerary or substitute services and decline to accept or retain any member of the safari/tour considered a threat to the smooth flow of the itinerary.
The company’s liability to passengers carried in the vehicles for transfers, excursions and tours are governed by the laws of the particular country and all claims are subject to the courts of that particular country at least every care is taken S.A.S shall not be held liable for any loss or damage to personal property and clients are advised to arrange for travel insurance unless advised otherwise. S.A.S shall not be held responsible or liable for any eventuality where clients have not arranged for travel insurance.
- CANCELLATION AND REFUNDS
Refunds are not made for any missed services, for verifiable claims to be considered they must be received in writing 2 weeks at the termination of the tour and must be accompanied by supporting documents. Refund on all pre-paid money will be based on cancellation fees levied by service provides as follows:
- 50% charged on cancellation received within 30 days
- 75% charged on cancellation received within 7 days
- 100% charged on cancellation received within 48 days
Clients are advised to follow laws and rules of the particular country where their tour will be taking place including park regulations and not against them. Some laws might be different from laws of their country and all this will be informed to all on arrival or before commencing the tour.
All quotes are based on double/twin room per person sharing on fill board while on safari/tour and bed and bed break in Nairobi /Arusha and Kigali single room supplement fee with apply if client requests for a single room.
Quotes are given on a minimum of 2 passengers sharing of transport facility. Unless on a private tour.
S.A.S reserves the right to take pictures of our clients and use the photos for promoting our services. Clients not willing to be photographed and their pictures used in S.A.S should declare this at the time of booking their tour/ safari. We kindly request all to allow us to use tour image on promoting our services.
We highly encourage you to respect to all our staff/clients environment and other passengers to make the tour successful.
We kindly request you to recommend S.A.S to other’s.